Need help?
If you need help, the menu immediately above will guide you to some of the places where further assistance may be available. You may also contact us for guidance.
We can also provide a personal contact as part of our Managed Evaluations program which is designed to help ISVs progress from evaluation to deployment. This is intended for those embarking on serious projects with tight deadlines or technology issues that need to be resolved.
Forums
We are working on launching the forums soon. The success of these will depend on the participation of knowledgable individuals able to respond quickly to issues raised by forum users. If you would like to be considered as a senior forum member that can help us monitor and run the forums, please contact us.
Other useful forums
Oracle Mix
Oracle Technology Network Forums
Technical Support
There are a number of ways in which you may access technical support as listed below. In addition, this site will shortly have forums. Please select from the list below or contact us if you need guidance.
Go to: Oracle Partner Support
ISV development license support Further information about this will be available soon.
The Multi-Vendor Support Programme (MVSP) facilitates seamless collaboration between Oracle Global Customer Support and partners to resolve mutual customer support related issues, which may involve more than one vendor's product. The overall focus of this programme is to enhance the level of customer satisfaction by minimising any possible conflicts for a mutual customer. Oracle's MVSP is available to all eligible members of the Oracle PartnerNetwork (OPN).
Multi-Vendor Support Programme described
Multi-Vendor Support Programme FAQs
Go to: Multi Vendor Support Programme
MetaLink provides Oracle customers with 24/7 access to Oracle Support Services (OSS) and technical information via the Web. To gain access to MetaLink and technical support assistance, you must have an active support contract for Oracle licences, and you will need to know your Customer Support Identifier (CSI). If you are at the Partner level, your CSI will allow you to access the MetaLink knowledge base but not to log service requests. Certified and Certified Advantage Partners have a number of service requests included with their respective product focus areas.
Go to : Metalink
Advanced Customer Services. This is a global business unit within Oracle Support that focuses exclusively on facilitating the continual operational improvement of your Oracle environment, throughout the life of your Oracle solution.
Advanced Customer Services described
Go to: Advanced Customer Services
Licensing
The ISV Resource Centre can help you with a number of aspects of licensing as follows:
Licensing explained - The Resource Centre provides a number papers that help explain the various licensing options and is able to provide a personal point of contact for anyone needing assistance in understanding the options and budgeting for deployment. For licensing resources, please click here...
Licensing Service - Grey Matter has made special arrangements with Oracle to transact Application Specific Full Use licenses on behalf of ISVs who would rather out-source this aspect of the project. We will be able to provide further details very soon.
Partner Support
If you need assistance with your partner membership, or require guidance about becoming a partner, please select from the options below.
About the Oracle Partner Program and benefits
Sign-up as a Partner now
E-mail the Oracle Partner Network Interaction Centre
Call the Oracle Partner Network Interaction Centre on 08705 194 194
Need help with licensing? Visit the Deploy page and click on licensing, call 01364 655129 or contact us.